FAQs

We’ve gathered the most common questions our customers ask.
If you don’t find your answer here, email us at info@shopnaka.co and our team will gladly help.

1. How long will it take to receive my order?

Orders are processed within 1–3 business days and shipped via trusted carriers.
Delivery within Australia typically takes 3–7 business days after dispatch.
International orders usually arrive within 7–14 business days, depending on customs and location.
You’ll receive tracking details via email once your order has shipped.

2. Can I change or cancel my order after placing it?

If you need to update your order details, contact us immediately at info@shopnaka.co. Once an order has been processed or shipped, it can no longer be changed or cancelled. Please double-check your address and items before checkout to avoid delays.

3. What is your return policy?

We accept returns within 14 days of delivery for items that are unworn, unwashed, and in original condition with tags attached. Change-of-mind returns receive store credit or exchange only. Faulty or incorrect items will be repaired, replaced, or refunded after inspection. For full details, please visit our [Returns & Refund Policy].

4. What if my order hasn’t arrived yet?

If your tracking hasn’t updated in several days, don’t panic carriers may experience delays, especially during high-volume periods. Please check your tracking link for updates. If it’s been more than 14 days beyond the estimated delivery date, contact us at info@shopnaka.co so we can follow up with the courier.

5. Do you ship internationally?

Yes, we ship worldwide. Delivery times vary based on destination and customs processing. Any duties, taxes, or import fees are the customer’s responsibility.

6. What if I received the wrong or damaged item?

We’re sorry if something went wrong.
Email us within 7 days of delivery at info@shopnaka.co with your order number and clear photos.
Our team will review and resolve it quickly.

7. How do I know my size?

Each product page includes a detailed Size Guide to help you choose the best fit.
If you’re between sizes, we generally recommend sizing up for a more relaxed fit.
If you need personal sizing advice, message us we’re happy to help.

8. Do you offer exchanges?

Yes. Once your return is received and approved, we’ll issue store credit so you can reorder your preferred size or style immediately.
This ensures faster turnaround and availability of your chosen item.

9. Can I use more than one discount code?

Only one discount code can be applied per order.
Codes cannot be used on sale items or combined with other promotions unless stated otherwise.

10. How can I contact Shop Naka?

You can reach us via info@shopnaka.co for all customer and business enquiries.
For collaborations or partnerships, contact info@shopnaka.co.
We aim to respond within 1–2 business days.

Still need help?

Reach out anytime we’re a small team that genuinely cares about every customer.
Email info@shopnaka.co and we’ll make sure you’re looked after.