Privacy policy
Last updated: 13 October 2025
This Privacy Policy describes how Shop Naka (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit shopnaka.co, make a purchase, or interact with our services (collectively, the “Services”). By using our Site, you agree to this Privacy Policy. If you do not agree, please do not use our Site or Services.
1. Information We Collect
We collect personal information that you provide directly, including:
Your name, email, phone number, and address
Payment and billing details (processed securely by Shopify or our payment partners)
Order history and preferences
Any information you provide in customer support or marketing forms
We also automatically collect limited data through cookies and analytics tools to help improve your shopping experience, such as device type, IP address, browser, and pages visited.
2. How We Use Your Information
We use your information to:
• Process and fulfil your orders
• Communicate order updates and support inquiries
• Improve our website, marketing, and customer experience
• Send marketing emails or SMS (only with your consent)
• Prevent fraud and maintain site security
• Comply with legal obligations
You can opt out of marketing emails at any time by clicking “unsubscribe” in our emails.
3. Sharing Your Information
We only share your information with trusted third-party providers who help us operate Shop Naka, including:
• Shopify to power our online store
• Payment processors – to securely handle payments
• Shipping carriers – to deliver your orders
• Analytics and marketing tools such as Meta, Google, or Klaviyo, to improve advertising and performance
We never sell or rent your personal information. Any data shared with partners is limited to what’s necessary for them to perform their service.
4. Cookies and Tracking
We use cookies to operate our store, remember your preferences, and analyse website traffic. You can disable cookies in your browser, but some site features may not function correctly.
For details on Shopify’s cookies, visit: https://www.shopify.com/legal/cookies
5. Data Retention and Security
We store your information only as long as necessary to fulfil your order or comply with legal obligations. All payments are processed through secure, PCI-compliant systems. No internet transmission is 100% secure, but we take reasonable measures to protect your data.
6. Your Rights
Under Australian Privacy Principles, you have the right to:
Access, update, or delete your personal information
Withdraw consent for marketing at any time
Request correction of inaccurate information
To exercise these rights, contact us at info@shopnaka.co. We’ll respond promptly to verify and action your request where legally permitted.
7. International Data Transfers
We may store or process data outside Australia, including through Shopify servers located in the United States or Canada. Shop Naka and our partners ensure all transfers meet applicable privacy standards.
8. Updates to This Policy
We may update this Privacy Policy occasionally to reflect operational or legal changes. The “Last updated” date above indicates the latest revision. Continued use of our Services after updates means you accept the revised terms.
9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:
Email: info@shopnaka.co
Website: https://shopnaka.co